Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:
I just left a review on Yelp but feel the need to follow-up here as well. Elayne and the A+ Insurance team were wonderful in their assistance to help my wife and I enroll in a Health Insurance Plan that made the most sense for us. Elayne was professional, clearly experienced, and eager to go above and beyond to help us find the RIGHT plan. She was available and her ability to communicate the complexities that often accompany the hunt for Health Insurance were like none other. We are so excited and impressed by how easy the process was with A+. Thank you to Elayne and the entire A+ family.
Date of Posting: 18 January 2020
Posted By: Jesse Dixon
Los Angeles, CA
A+ for A+ Insurance! Dyanne and Faye were very helpful and knowledgeable when it came to setting me up with Covered California. They found the right plan for my needs and made it really easy for me.
Date of Posting: 11 November 2019
Posted By: Melinda H.
Health Ins can be a complicated and mysterious process. Naama and Elayne are amazing. They helped up select the plans that were best for our team members and the company. They are always available for the smallest of questions (and I had many). They made sure that we did not have any overlap of coverage and received our credit. No need to look further. Just pick up the phone and call them.
Date of Posting: 25 April 2019
Posted By: Janene B.
Sun Valley, CA
I just lost employer based insurance and was lost. Covered CA. said I did not qualify for any assistance but Faye called me when I was giving up and discovered they did the math wrong and I do qualify. Faye processed my application in a matter of minutes. To me Faye was a savior and I want to say THANK YOU.
So THANK YOU FAYE YOU ARE THR BEST!!
Date of Posting: 06 December 2018
Posted By: Steve M.
Studio City, CA
Elayne and Naama have been working with me to get our 2 open enrollment periods combined into 1. I really appreciate their work with this bc having 2 OE's was not fun. Some of my employees will questions or issues with their insurance because they are out-of-state and Elayne is very helpful! She will answer all their emails and give them guidance on how to best use the insurance and find doctors in their area.
Original Post on 03/2018:
A+ Insurance has been my company's broker for over 4 years and I wouldn't have it any other way. Elayne is amazing and is always so helpful! She handles everything and is so responsive. I never have to wait long for her to reply to a question or to take care of an enrollment or termination. In addition to Elayne there is Naama. My company has 2 OE periods back to back (one for medical, one for dental/vision) and Naama always comes to my office for both so she can answer all the questions employees have during that time. A+ Insurance is a great company to work with. They treat you as if you are there only client.
Date of Posting: 05 November 2018
Posted By: Kolleen F
Elayne and Naama are Life Savers literally!! They held my hand during the enrollment process which felt like a nightmare. We had so many bumps in the road along the way and Elayne confidently navigated me through the process and finally we made it happen. She was EMPATHETIC, professional and dedicated to getting the job done. I'm so pleased :)
Date of Posting: 12 October 2018
Posted By: Maya I
Studio City, CA
Elayne Serrano has been a spectacular asset to the organization, thanks to her help and knowledge we have been able to clear questions and provide and excellent service to our team.
Date of Posting: 23 August 2018
Posted By: Carlos F
I needed individual health insurance coverage and Faye and Elayne helped me. The process was easy and stress-free, Faye especially gave me a five star experience.
Date of Posting: 23 May 2018
Posted By: Ashton D.
Elayne was so great to work with and helped me get my insurance coverage quickly and effortlessly, which says a lot these days with the health insurance climate the way it is. She helped me with my health insurance coverage about a year ago when I became eligible for coverage through my employer and made the process easy and painless. I am working with her again now to get coverage for my son. I would recommend her office to anyone looking for reputable insurance coverage with wonderful customer service. A+ insurance services!!
Date of Posting: 22 February 2018
Posted By: Bridget M
Valley Village, CA
As a boutique family law firm, we weren't aware we could secure group insurance for a mere four employees. Naama came to our office and fully explained that we could have group insurance, the benefits to going that route, compared many plans, and that A+ could oversee the switch.
A+ is the conduit that makes the switch from individual to group so seamless and effortless. Elayne is lovely to work with and there were numerous questions she calmly and confidently answered. This organization can be trusted!
Date of Posting: 14 February 2018
Posted By: Heidi K
Elayne went above and beyond to get my wife on to our work dental program. Just in time too. So very grateful for all her help and care. Thank you, thank you...
Date of Posting: 30 January 2018
Posted By: Frank A
I had previously used A+ Insurance Services in 2015 with great results. I again needed them this year to handle some changes. Elayne provided all the information that my wife & I needed to make the right choice. If you have any health insurance needs, A+ is the only way to go. Great people & good work - - you'll be happy !!
Date of Posting: 20 January 2018
Posted By: Peter W.
I wish to take this opportunity to tell you how pleased and satisfied my wife and I were with the service we received from (Vanessa at A+ Insurance)! You were very patient, calm and understanding with us. We were so frustrated with the process. Calling different companies in the health insurance industry and waiting for a long time on the phone and then being connected to someone who was not informed about the product. At times we felt we knew more than the company representative on the phone. Then we meet YOU and all of that changed! Thank goodness. You took the time to answer any questions or concerns we had of the process. Vanessa, it is always so helpful to speak to a company representative who is bright, knows the product, can answer all of our questions, concerns and gives excellent service like you, Vanessa. You were very patient with us. Vanessa, you did not interrupt us in the middle of our sentences!!!! Above all Vanessa, you LISTENED to what we had to say and then responded to our questions in a very calm, knowledgeable and reassuring matter. Excellent, just excellent! This gave us great confidence! You were concerned that we understood the process and were comfortable with what we were being asked to do to obtain a health insurance policy from Blue Shield of California! (A+ Insurance) should feel very proud and comfortable that Vanessa is presenting the Blue Shield of California image to the OPTIMUM!!!!
Date of Posting: 10 December 2017
Posted By: Richard C.
Los Angeles, CA
We have been working together for over 20 years. Medicare, individual, small&large group health insurance! Amazing service, team is incredible. Personal touch also under Covered Ca and international health benefits. Highly recommend A+ insurance. Thank u so much Naama, Elayne, Omar, Jill, Edita - we love u!!!!
Date of Posting: 12 October 2017
Posted By: Harvey R.
All employees are always willing to give their time and help get you to your goal of finding insurance. I always go to them first for many years now they have been by our side. Thank you!
Date of Posting: 26 July 2017
Posted By: D. K
Naama has provided insurance for my company for many, many years and they've always taken such great care of us...including Elayne- they're extremely responsive and helpful in taking care both of the company and my family.
Date of Posting: 23 July 2017
Posted By: Jeffrey G.
For any assistance with health care coverage this is your go to team. Incredible conscious staff members who are compassionate and efficient. You will feel very supported in being able to speak to someone directly, no machines. All the while, they work hard to get the necessary tasks completed on time... a refreshing experience for this industry. Thank you Naama & Elayne!
Date of Posting: 17 July 2017
Posted By: Renée B.
Elayne has been such a huge help to me in finding coverage options for my family. She really went above and beyond to find out what would be best for us and I couldn't be more appreciative. A+ all the way for A+ Insurance Service.
Date of Posting: 26 June 2017
Posted By: Elena R.
My first experience started with a rep at Sherman Oaks Fashion Mall 3 years ago and I have been a client ever since, helpful, knowledgeable, patient and so nice all while getting me the best service with my insurance needs. Every time I called or emailed everyone was polite, professional, and provided me with results. I cant say enough about A+ and have referred to them many times, so thank you again for taking care of the necessary that's not always a fun part of life, you make it a pleasure.
Date of Posting: 22 June 2017
Posted By: Sharon M.
Naama & Elayne have provided me with exceptional service for over a decade. They are always updating the policies and adjusting as needed. All I have is praise for both of them for being professional, kind, polite and always on time. Thank you!
Date of Posting: 11 June 2017
Posted By: Opher S.
Naama and Elayne are amazing. Everyone on their team has worked very hard to make sure my insurance needs are met, even the last minute requests. I feel like they are an extension of my health team.
Date of Posting: 08 May 2017
Posted By: Natalie S.
Elayne is A-MAZ-ING. she helps me so much with all of my insurance needs. My law firm will never change brokers. THANK YOU Elayne for your continued superb performance on our insurance work
Date of Posting: 03 May 2017
Posted By: Eric T.
Thank you to Edita who was exceptionally helpful and walked me through all my options.
I was having trouble finding the right insurance, I was recommended to try out A+ Insurance Service, I was so happy to work with Edita and the team here!!
They were super helpful, working with me on both CA health insurance and interstate travel insurance, I highly recommend working with this team!!
Date of Posting: 09 April 2017
Posted By: India L.
I am working for one of the startup company in Silicon Valley. Our employer uses A+ insurance service to help employees to enrol.
I had interacted few times over last two years with A+. It was an outstanding experience. Thanks to Elayne and Naama. I appreciate their unwavering passion for work. I had few tricky situation due to my family travel abroad and back to the US. But A+ made it simple and took care of all communications with Insurance Service Provider. I felt a true outsourcing experience with your team and keep up the good work.
To all review readers -- trust me and you can opt for their service without a second thought!
Date of Posting: 02 April 2017
Posted By: Ganesh K.
Elayne, Oscar, and David were incredibly helpful with helping me set up health insurance for a family member. Started out with Linda last year to help set up my Covered CA while contracting. Most other insurance agents were ill informed about the new insurance processes. My brother's health insurance issue has been nothing but complications, and Elayne has been patient and performing miracles with the insurance company.
Date of Posting: 27 February 2017
Posted By: Jacqueline C.
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